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Ascent Series - AM1

Autobank CX Series - CXMS2513

B1414S Spec Sheet

B1414S Spec Sheet - Compact Single Door Drop Slot Safe

B2020S Spec Sheet

BSD Series - Intelligent Manual Drop Safe

Cash Recycler Brochure

CS2820 Spech Sheet - 2 Drawer, 3 Deposit Slot Safe

D8 Series - Dispensing Drop Safes

Does the solution offer the ability to create device location specific (or grouped) messaging to display immediate notification/bulletin for end user messaging? If so, please explain the functionality.

Yes, the safe level software includes a scrolling message center that is used for status, event notifications and messaging. This is located at the bottom of the touchscreen and is available at all times.

Dual Compartment Drop Safe

Fire and Water Resistant Safes

FireKing Cash Management Solutions Catalog

FireKing Jacobi's Food Mart Video

FireKing Continues to Transform Jacobi's Food Mart

FireKing Security Composite Safes

cash recycler

FireKing's Under-the-Counter Cash Recycler

Gold-Service Plan

How do back office users access the software solution?

Full remote management via a web browser using a secure connection and login credentials. Capabilities include configuration changes, software revision and a robust business intelligence reporting platform (cash and activity level reporting).

Frazier Museum Video Thumbnail Image

How FireKing Helps the Frazier Museum

How is physical hardware/software maintenance performed (at device)?

Software maintenance is performed remotely via web services. Hardware maintenance can be accomplished through the dispatch of our Field Service Technicians. Reliability is enhanced by our ability to perform predictive maintenance based on metrics kept by the system.

How it's made thumbnail

How it's Made: FireKing Safes

How long does it take to get an intelligent safe, delivered and installed?

Approximately six weeks typically from the time your order is submitted and depending on stock levels.

How long does it take to have a traditional safe delivered and installed?

Between two and four weeks typically from the time your order is submitted and depending on stock levels.

NKL D8 Spec Sheet

Overview of FireKing Commercial Services

Pharmacy Series Safes- Narcotics Security and Control

Quick Lock V Series of Electronic Locks

Remote Web Services Portal (SV2)

RH2012 Spec Sheet

Safes & Commercial Locksmithing Services

Silver-Service Plan

Software and Security Technologies (SV2)

Summit Brochure

Summit Control View

Summit Series - Note Deposit and Validating

Summit Series - SM1

Summit Series User Guide

Summit Series UTD User Guide

Summit Series - SV2

UNA-HS (High Security) Spec Sheet

What data is accessible to display to the customer?

All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.

What is the process for a sync after an offline condition?

Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.

What is the process for Application software patching and configuration (e.g. User management, device configuration)?

Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.

What is the process for Firmware patching (e.g. Tracking and updating, acceptance of bill denomination changes)?

Remote update process is currently managed on an as-needed basis but may be automated based on business need.

What is the process for OS patching (e.g. Network setup, patches)?

The operating system is remotely updatable including the ability to apply patches and upgrade packages. Adjustments to network setup can also be configured remotely

What is the retention length of logs stored?

30 days for application logs, 1 year for server logs, 3 months for safe level transaction records, 6 months on the server (database). Data may be archived for longer periods based on customer requirements but is not retained in the production databases beyond these periods.

What level of encryption capabilities are used for data storage, data transmission and user access (internal and remote)?

All data from the safes to the servers is encrypted by Blowfish encryption during its entire route. Triple DES and other ciphers also available. Access to the web services is encrypted via SSL.

What other events are captured and stored?

VPN, data synchronization, content and firmware updates, system level metrics.

What other remote capabilities are there?

Software restart, note device initialization, full safe configuration and management, and touchscreen recalibration.

What user activities are logged?

All user activity is logged through the application level software and reported up to the cloud backend.